About Shipping and Lead Times for our Decorated Cookies

Planning Your Due Date, Scheduling and Lead Time
Please note that lead time for your Order begins the business day after we receive payment. If the paid day is the day before a weekend or Holiday, your lead time will begin the next available business day.

Lead times listed for our Decorated or Photo Cookies do not include time in transit. If we list 'one week before shipping' for a Cookie design, please allow at least 8 business days to receive your Order.

For example: If you need your cookies for the 15th of the month and our Web site lists the lead time as 'one week to ship', you'd need to have your order in to us by 5th of that month.

We also recommend that you schedule delivery for your Cookie Order for one to two days before you will need your cookies. That way, there will be a bit of time to correct issues if an extra day in transit is needed or if there is damage to your Order.

If you will be putting your cookies into gift bags, please use the packing date as your Due Date, not the Event Date.

While we generally work on weekends, weekends and Holidays do not count into the lead times for our cookies.

The chart above shows the transit time across the country from our shipping point in NY for UPS Ground Service.

Carriers
We use UPS Ground Service for Zones where the ship time is 1-2 days. We use Express Mail for Zones where the ground service time is over 2 days. We do not recommend that our cookies be in transit for more than 2-3 days.

You will receive a copy of your tracking information from the Shipping Carrier's Web site as we ship your order. Rolling Pin Productions is not responsible for malfunctions from these Web sites or from customer's e-mail programs that may prevent your tracking information from reaching you.

Expedited Shipping
If you need your order delivered in less time than our combined lead/shipping times, we can expedite the shipping for you.

We use UPS Air services or Express Mail. Please contact us for a quote for shipping if you need to expedite your order.

How we package our Decorated Cookies, Handling Fees
We package our cookies very carefully using bubble wrap to line our cartons and protect our cookies. As our cookies require extra care and protection for shipping, a Handling Fee is included in the Shipping cost. Shipping and Handling charges will be added to your order prior to billing.

Please note that for additional protection, Rolling Pin Productions generally does not ship out more than 50 pieces per carton. This is important to note for orders of 100+ pieces.

Rates
Our rates for shipping per carton for the Zone colors Yellow and Tan shown above is $40.00. Our rates for shipping per carton for Zone colors Green, Brick Red and Orange is $65.

Please note that one carton holds up to 50 cookies. We ship all cartons insured or with declared value noted.

For expedited [non-Ground] service, please contact us for pricing and carrier options.

Disclaimer
Rolling Pin Productions is not responsible for shipping delays caused by shipping services, weather or disaster conditions, or for charges incurred for re-delivery attempts and/or incorrect address information. If there is a delivery error made by the shipping company, Rolling Pin Productions will refund the shipping charges only if the shipping company is passing the refund onto us. Please see our claims page for information about breakage credit.

Rolling Pin Productions also reserves the right to use Expedited Services to meet your Due Date if we are unable to ship by the listed Ship Date on your Order Form. Expedited Service may not be performed by the same carrier that is listed on your Order Form.

If you need information on cookie pricing, size, lead times or ingredients, please click on the information about our cookies link below.

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